Frequently Asked Questions

What is Verification Book?

Verification Book is a secure platform that helps individuals and institutions verify educational, legal, and professional documents across borders.

How does the verification process work?

You upload your document, choose the verification type, and submit your request. Our team contacts the issuing authority and provides a verified status once confirmation is received.

What types of documents can I verify?

You can verify academic transcripts, degrees, certificates, ID cards, business licenses, and other legal or professional documents.

Is my data secure on your platform?

Yes, we use industry-standard encryption and data protection protocols to ensure your information remains confidential and secure.

How long does the verification take?

Turnaround time varies based on the document type and issuing authority. Most verifications are completed within 7–21 business days.

Can I track the status of my verification?

Yes. You can log into your dashboard to track the progress of your document verification in real-time.

Do you verify documents internationally?

Absolutely. Our services support global verification by connecting with institutions and authorities worldwide.

What happens if my document cannot be verified?

If a document cannot be verified, we will notify you with the reason. Please note, we do not offer refunds in such cases.

Is there a refund policy?

No. Due to the nature of verification services, all payments are final and non-refundable.

Can I speak to a support representative?

Yes, our customer support is available via email at [email protected] and through our website’s contact form.

How do I know if my document is eligible for verification?

You can reach out to our support team with a copy of your document. We’ll let you know if it can be verified through our channels.

Do you offer bulk or institutional verification services?

Yes, we provide customized solutions for institutions, recruiters, universities, and other organizations requiring bulk verifications.

Can I edit or cancel my verification request after submission?

Unfortunately, once submitted, verification requests cannot be changed or canceled.

Will my verified document be stored on your servers?

Yes, but only securely and temporarily. We retain verified documents only as long as necessary for compliance and service delivery.

How can I ensure faster processing of my verification?

Ensure that you upload clear and complete documents with accurate details. Providing contact information for the issuing authority also speeds up the process.